True Stories from India's BPO and Call Centres by Sudhindra Mokhasi

Dive into the untold narratives of India's booming BPO and call centre industry through the eyes of those who lived them. Sudhindra Mokhasi captures raw, authentic stories from the frontlines—tales of ambition, struggle, and transformation that reveal the human side of a sector that shaped modern India's economy. From midnight shifts to career breakthroughs, these accounts offer an insider's perspective on the challenges and triumphs of thousands who built careers in this high-pressure world. Perfect for anyone curious about India's corporate evolution, workplace dynamics, or simply compelling human stories. A thought-provoking read that goes beyond statistics to show the real lives behind the industry.